FAQ - Frequently Asked Questions
Here you’ll find answers to our frequently asked questions. Still can’t find quite what you’re looking for or have something we should know? Contact us, we’re happy to help!
Do you ship to my country?
Yes, we ship worldwide.
How much do I pay for shipping?
The shipping charge will be added to your order and visible on your receipt before you check out. The shipping is based on the destination country.
What are the accepted payment methods?
All payments are processed via PayPal.
When do I receive my order?
All our products are made to order. We aim to ship the products within 5 – 10 business days. Delivery time will also depend on the shipping country and address.
Do I have to pay international taxes and duties?
Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. We cannot control and are not responsible for any duties/taxes applied to your package upon delivery. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country, therefore please contact your local customs office for further information.
Can you send my delivery quoted in custom purposes as a gift?
No. We have to state that all price facts have to be declared correctly on our parcels. If an item is on sale we will declare the sale price and not the suggested retail price of the item.
Can I change my order?
No. Since all our products are custom made, we start working on your order as soon as it is placed.
Can I add items to my order?
Unfortunately, we cannot add items to an existing order. Please place a new order for the item you wish to purchase.
Did my order go through?
An order confirmation is sent to your email immediately after the order is placed. Check your inbox and junk mail. If it is missing, chances are that your order did not go through correctly. Please contact our customer service and we’ll sort it out!
I did not receive an order confirmation.
As soon as your order is placed, an order confirmation goes to the email address you entered in the checkout. If it is missing, double check your spam folder and add firstname.lastname@example.org to your contact book for future purchases. If it’s still missing, chances are there was something wrong with the order. Contact our customer service team and we’ll do our best to sort it out for you.
What is your returns policy?
Any claims for misprinted, damaged, defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date.
I cannot find the style, color or size I’m looking for.
The colors and sizes available in the online shop reflect what we currently have in stock, but we might re-stock popular products.
How do I find the right size?
There is a size chart on each garment with body measurements.